Unified inbox · multi-channel

Calls, email, SMS and WhatsApp — one inbox for all of it.

Every channel in one place, the full context on the lead, team assignment at the push of a button, and a speed-to-lead that impresses — reply in seconds instead of hours.

🔒 app.am-crm.com/inbox
[AM]
AM CRM
📊Dashboard
👥Leads
📈Pipelines
📥Posteingang
💬Chat
📅Termine
📞Anrufe
⚡Workflows
✓Aufgaben
📊Reports
Autodialer
MO
Posteingang
WhatsApp, SMS, E-Mail & Anrufe an einem Ort
◉ Posteingang
👥 Team
Alle · 8
Anruf
E-Mail
SMS
WhatsApp
SW
S. Weber
vor 2 Std
WhatsApp
Ja gerne, morgen 14 Uhr passt
2
MK
M. Klein
vor 3 Std
E-Mail
Re: Angebot — habe noch eine Frage
1
AF
A. Fischer
vor 5 Std
Anruf
Verpasster Anruf · Rückruf angefragt
LB
L. Bauer
vor 5 Std
SMS
Ok, was passt dir am besten?
RB
R. Braun
vor 6 Std
WhatsApp
Danke für die Info!
TM
T. Meyer
gestern
E-Mail
Sehr gerne — wann bist du erreichbar?
KH
K. Hofer
gestern
SMS
Bin dabei, bis morgen!
JS
J. Schmidt
gestern
WhatsApp
Klingt spannend, gerne mehr Infos
SW
S. Weber
● WhatsApp · 24h-Fenster offen
Lead-Score 82
Hey! Ich hab euer Reel gesehen — wie läuft das genau ab?
13:45
Hi Sarah! Freut mich. Lass uns in einem kurzen Call den Fahrplan durchgehen — passt Mo oder Di besser?
13:47
Dienstag wäre top
14:20
Perfekt — Di 16:00 oder 17:30 frei. Welcher?
14:21
Ja gerne, morgen 14 Uhr passt
14:22
Senden
Unified inbox

One inbox for every channel.

Calls, emails, SMS and WhatsApp all come together in a single timeline. Your team replies from the same window, whichever channel the lead used.

  • Every channel in one view — no tab chaos
  • Reply with one click, right in the inbox
  • The full history in order on the lead
  • Channel filter: all · call · email · SMS · WhatsApp
  • Unread items stand out immediately
  • Assign to a setter or closer in one click
Context on the lead

The full picture — before you type a word.

Open a lead and you see it all at once: every past call, email, chat, note and deal. Never another "who is this again?" — you always know where you stand.

  • 360° timeline: every interaction in order
  • Lead score, tags and pipeline at a glance
  • A seamless handover between setter and closer
  • The AI call summary right on the lead
  • Custom fields visible in the chat header
  • The 24-hour WhatsApp window in view
🔒 app.am-crm.com/chat
A real AM CRM view: The full picture — before you type a word.
9:41
5G
AM CRM on mobile: The full picture — before you type a word.
Team & speed-to-lead

Whoever answers first wins.

Assign incoming enquiries to the right team member before the lead goes cold. AM CRM gives you the plumbing — round-robin, a shared team inbox and response-time tracking.

  • Assign a lead to the right rep in one click
  • Visibility: who answered, and when?
  • Average response time tracked per team member
  • Round-robin and rule-based auto-assign
  • No lead slips through any more
  • Presence status in the shared inbox
🔒 app.am-crm.com/dialer
A real AM CRM view: Whoever answers first wins.
9:41
5G
AM CRM on mobile: Whoever answers first wins.
On your phone too

Reply from wherever you are.

The native app brings the unified inbox to iPhone and Android — with push notifications that tell you when a lead writes. Replying, assigning, booking: all from your phone.

  • iOS and Android · push notifications
  • Reply in seconds, on the move
  • The shared inbox on your phone
  • Hand over from setter to closer with one tap
🔒 app.am-crm.com/mobile/inbox
A real AM CRM view: Reply from wherever you are.
9:41
5G
AM CRM on mobile: Reply from wherever you are.

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