General Terms and Conditions

Provider

MOP International Ltd. (brand: AM CRM)
Company Number: 16807244 · Companies House, Crown Way, Cardiff, CF14 3UZ, Wales, United Kingdom
Email: info@am-crm.com
Website: am-crm.com

§ 1 Scope

These General Terms and Conditions apply to all contracts concluded between MOP International Ltd. (hereinafter the „Provider“) and the customer (hereinafter the „Customer“) regarding the use of the AM CRM software.

Deviating terms of the Customer are not recognised unless the Provider expressly agrees to their application in writing.

§ 2 Services offered

The Provider makes AM CRM available as cloud-based software (SaaS) for sales teams. Its functionality comprises in particular:

• CRM core with leads and visual pipelines
• Integrated telephony (one-click calling, power/auto dialler, call recording)
• Communication via WhatsApp, SMS and email (including two-way Gmail, where connected)
• Automations / workflows and forms or booking pages
• Reporting, analytics and team features

All contracts include the full range of functionality. The precise scope of services follows from the respective service description at the time the contract is concluded. The Provider endeavours to ensure high availability; planned maintenance will be announced in good time wherever possible.

§ 3 Conclusion of contract

A contract is concluded by booking a paid plan or subscription and its confirmation by the Provider. An initial consultation or demo is free of charge and without obligation and does not establish a contractual relationship.

The Provider reserves the right to refuse to conclude a contract without stating reasons.

§ 4 Prices and payment terms

The prices applicable at any given time are communicated transparently before the contract is concluded. All prices are gross prices including any statutory taxes, unless stated otherwise.

Billing is handled by our payment service provider Stripe, in advance for the respective billing period (e.g. monthly or annually). Payment is due at the beginning of the billing period unless a different payment arrangement has been agreed.

§ 5 Right of withdrawal

Notice of withdrawal for consumers

Consumers have a statutory right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us (MOP International Ltd., info@am-crm.com) of your decision to withdraw from this contract by means of a clear statement (e.g. by email).

Expiry of the right of withdrawal

In the case of digital services, the right of withdrawal expires once the Provider has begun performing the contract after the Customer has expressly consented to the Provider beginning performance before the end of the withdrawal period and has confirmed their awareness that they thereby lose their right of withdrawal.

§ 6 Customer obligations

The Customer undertakes:

• to provide truthful information when registering,
• to use the software only within the bounds of applicable law — in particular in the areas of telephony, SMS, WhatsApp and email marketing (including any required consent/opt-ins),
• not to send any unlawful, harassing or unsolicited messages through the software,
• to keep access credentials confidential and not to pass them on to third parties without authorisation.

The Customer is responsible for the content and contact data they process, and for complying with data protection obligations towards their own leads.

§ 7 Copyright and rights of use

The AM CRM software and all associated content (texts, graphics, materials) are protected by copyright and are the property of MOP International Ltd. The Customer receives a simple, non-transferable right of use for the duration of the contractual relationship.

Any transfer, reproduction or making publicly available of the software or its content is prohibited without the Provider’s express written permission.

§ 8 Limitation of liability

The Provider is liable without limitation for damage arising from injury to life, body or health, as well as for damage caused intentionally or through gross negligence.

In all other respects, the Provider’s liability is limited to typical, foreseeable damage. The Provider gives no guarantee of any particular commercial results from using the software. Results are individual and depend on the Customer’s own efforts. Example figures quoted in marketing materials do not constitute a guarantee.

§ 9 Confidentiality

Both parties undertake to treat all confidential information received in the course of the contractual relationship as confidential and not to pass it on to third parties without authorisation.

§ 10 Term and termination

The subscription runs for the selected billing period and renews automatically for the same period unless it is cancelled. Unless a different arrangement has been made, the subscription may be cancelled at any time with effect from the end of the current billing period. After the contract ends, the Customer may export their data within a reasonable period; it is then deleted within the statutory time limits.

§ 11 Applicable law and place of jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, the law of the country in which the consumer has their habitual residence takes precedence insofar as it contains consumer protection provisions more favourable to the consumer.

Where the Customer is a merchant, a legal person under public law or a special fund under public law, the place of jurisdiction for all disputes arising from the contractual relationship is the Provider’s registered office.

§ 12 Severability

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. The statutory provision applies in place of the invalid one.

§ 13 Dispute resolution

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.