SMS · two-way · bulk

Reach leads where they actually reply — by text message.

Two-way SMS without switching tabs: write and receive right on the lead, send bulk SMS to your smart views, use templates and start SMS sequences as an automation step — all logged on the lead.

🔒 app.am-crm.com/sms
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A two-way inbox

Two-way SMS in the inbox.

Incoming and outgoing texts land in the central inbox and in the lead timeline. Your team sees the whole thread, picks it up seamlessly and replies from the same window — no phone, no tab switching.

  • Send and receive right in the CRM inbox
  • The whole thread logged on the lead
  • Hand over within the team without losing anything
  • Assignment and visibility per user
  • Character counter (the 160-character rule)
  • Opt-in status visible per lead
Bulk sending

Bulk SMS to your lists.

Pick a smart view as your recipient list, set a daily limit and send the message in one go. Opt-outs are filtered out automatically and replies arrive in the inbox.

  • A smart view as a dynamic recipient list
  • A daily limit to guard against overload
  • Opt-outs respected and recorded automatically
  • Replies land in the inbox straight away
  • A campaign report per bulk send
  • Live progress (32/38 sent)
🔒 app.am-crm.com/inbox
9:41
5G
Automations

SMS inside workflows.

Meeting reminders, no-show follow-ups, onboarding sequences — drop SMS in as a step in your workflow engine and let it go out automatically at the right moment. It works as a trigger too.

  • An SMS step can go anywhere in a workflow
  • Delays from minutes to days
  • Trigger: an incoming text starts the workflow
  • Conditions: only when revenue is above X
  • A test mode before you go live
  • Retry logic when something fails
🔒 app.am-crm.com/workflows
A real AM CRM view: SMS inside workflows.
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On your phone too

SMS on mobile — with bulk and push.

The native app brings the SMS inbox to iPhone and Android. Conversations, bulk status and a push notification on every incoming text — reply in seconds, wherever you are.

  • iOS and Android · a push on every incoming text
  • Bulk progress visible live
  • Templates available on mobile
  • Opt-out status per lead
🔒 app.am-crm.com/mobile/sms
9:41
5G

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